Terms and Conditions

These Terms of Use ("Terms") constitute a legally binding agreement between LehLah Technologies Private Limited, a company incorporated under the laws of India and having its registered office at Floor G2, 11, Essar House, Keshavrao Khadye Marg, Opp. Mahalaxmi Racecourse, Mahalaxmi, Mumbai, Maharashtra, 400034, India. ("LehLah", "Company", "we", or "us"), and the entity accessing or using the LehLah Brands Tool ("Brand", "User", or "you").

By accessing, registering for, or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind such organization.

1. DEFINITIONS

For the purposes of these Terms, "Platform" means the Luna, the LehLah Brands Tool, including all software, dashboards, integrations, analytics tools, communication features, and related services made available by LehLah. "Creator" means any influencer, content creator, or social media user registered within the LehLah ecosystem. "Creator Data" means any information relating to a Creator made available through the Platform, including contact details, social media handles, audience demographics, performance metrics, content insights, geographic information, category classification, and any other associated data. "Brand Data" means any information, content, campaign details, links, product information, catalogues, or other materials provided by the Brand. "Third-Party Services" means any external platforms or services integrated with or relied upon by the Platform, including Instagram, Meta, Shopify, marketplaces, and analytics providers. "Credits" means any credits, units or other prepaid value purchased by a User for utilisation towards specified features or services made available through the Platform. "Subscription" means any paid subscription, plan or other arrangement pursuant to which a User is granted access to specified features or functionalities of the Platform for a specified period and/or on such other terms as may be communicated by LehLah. "Applicable Law" means any applicable statute, law, ordinance, regulation, rule, notification, circular, direction, guideline, order, judgment, decree or other binding requirement of any governmental, regulatory or judicial authority having jurisdiction over the relevant Party or transaction.

2. NATURE OF SERVICES

LehLah provides a technology platform that enables Brands to identify and evaluate Creators, communicate with Creators, manage campaign workflows, track performance and analytics, and facilitate product gifting through integrations. LehLah operates solely as an independent technology facilitator and does not act as an agent, broker, employer, or representative of any Brand or Creator. LehLah is not a party to any agreement or arrangement between a Brand and a Creator, and all engagements between a Brand and a Creator are undertaken at the Brand's sole risk and responsibility.

3. FEES, SUBSCRIPTIONS, CREDITS AND REFUNDS

3.1 Fees and Payments. Certain features, functionalities and services made available through the Platform may be subject to payment of fees, including subscription fees and charges for the purchase or top-up of Credits, as may be specified on the Platform or otherwise communicated to the User from time to time. The User shall be responsible for ensuring that all payment and other information provided by it is accurate and complete.

3.2 Subscriptions. Any subscription purchased by the User for access to the Platform or any feature thereof shall be considered final and non-refundable. Accordingly, no refund, reversal, cancellation or credit shall be available in respect of any Subscription purchased by the User, whether or not the User utilises the Platform or the relevant features during the applicable subscription period, except to the extent otherwise required under Applicable Law.

3.3 Credit Top-Ups. The User may purchase or top-up credits, units or other prepaid value for use towards specified features or services made available through the Platform ("Credits"). Refunds in respect of Credit top-up purchases may be considered by LehLah on a case-by-case basis, subject to the User complying with the refund procedure prescribed under these Terms and any applicable refund policy of LehLah, and subject always to Applicable Law. The purchase of Credits shall not, by itself, constitute or create any right or entitlement to a refund.

3.4 Refund Requests. Any request for a refund in respect of an eligible transaction shall be submitted by the User by email to support@lehlah.club. The User shall provide such information and supporting documents as may reasonably be required by LehLah for the purposes of reviewing and processing the refund request, including details of the relevant transaction and the reason for the refund request. Refund requests submitted through any other channel may not be considered or processed.

3.5 Review and Processing of Refunds. All refund requests shall be reviewed and processed manually by LehLah. LehLah shall, acting reasonably and in accordance with these Terms, its applicable policies and Applicable Law, determine whether the relevant transaction is eligible for a refund and, where applicable, the amount and manner of such refund. Submission of a refund request shall not constitute an admission by LehLah of any liability or an acknowledgement that the User is entitled to a refund.

3.6 Payment Processing. Payments made through the Platform may be processed through third-party payment gateways or payment service providers authorised or engaged by LehLah from time to time. The User acknowledges that such payments may be subject to the terms, conditions and policies of the applicable payment gateway or payment service provider. LehLah shall not be responsible for any failure, delay, rejection, reversal or interruption in payment processing attributable to any such third-party payment gateway or payment service provider, except to the extent arising from LehLah's own wilful misconduct or as otherwise required under Applicable Law.

3.7 Refund Method. Where LehLah approves a refund, the refund shall, to the extent reasonably practicable and subject to the applicable payment gateway or payment service provider's processes, be made to the original payment method used for the relevant transaction. The User acknowledges that the time taken for the refund to be credited may depend on the applicable payment gateway, bank or other financial institution and may be beyond LehLah's reasonable control.

4. CREATOR DATA AND PERMITTED USE

Creator Data is made available based on permissions and consents obtained from Creators and through authorized integrations with Third-Party Services. All rights, title, and interest in such data remain vested with the respective Creator and/or LehLah, and no ownership rights are transferred to the Brand. The Brand is granted a limited, non-exclusive, and non-transferable right to access and use Creator Data solely for the purpose of identifying, evaluating, and engaging Creators for brand collaborations and for internal campaign management. The Brand shall not sell, license, distribute, disclose, or otherwise commercially exploit Creator Data outside the Platform, create independent databases of such data, engage in bulk extraction or automated harvesting, or use the data for any purpose unrelated to collaboration activities or in violation of applicable law. Any unauthorized use of Creator Data shall constitute a material breach of these Terms.

5. BRAND-CREATOR INTERACTIONS AND COMMUNICATION

The Platform may enable direct communication between Brands and Creators, including through in-platform messaging tools. LehLah does not monitor or control such communications as a matter of course and does not verify or endorse any representations, commitments, or agreements made between the parties. LehLah does not guarantee Creator availability, responsiveness, quality of content, or campaign performance and shall not be liable for any disputes, claims, or losses arising from interactions between Brands and Creators.

6. PERFORMANCE ANALYTICS AND ATTRIBUTION

The Platform may provide campaign performance data, audience insights, and attribution metrics based on information obtained from social media APIs, Brand-submitted links, Third-Party Services, or algorithmic models. The Brand acknowledges that such data is dependent on external systems and may be delayed, incomplete, estimated, or subject to revision. Any attribution of engagement, traffic, or sales is indicative in nature and does not constitute a guarantee of performance or outcome. LehLah shall not be liable for any business or commercial decisions made by the Brand based on such analytics.

7. RETAIL AND MARKETPLACE DATA

Where the Platform displays retail or marketplace performance information, such data is derived from integrations authorized by the Brand or from information provided directly by the Brand. LehLah does not independently verify the accuracy or completeness of such data and disclaims all responsibility for errors, omissions, delays, or discrepancies.

8. PRODUCT GIFTING AND SHOPIFY INTEGRATION

The Platform may facilitate product gifting workflows through integration with Shopify or similar systems, including the creation of zero-value orders upon Creator acceptance. The Brand shall remain solely responsible for product availability, inventory management, order processing, shipping, delivery, product quality and safety, applicable taxes and duties, regulatory compliance, and any returns, replacements, or disputes. LehLah does not act as a seller, distributor, logistics provider, or agent and shall not be liable for any claims arising from fulfillment failures, product defects, delivery delays, losses, or regulatory issues.

9. THIRD-PARTY SERVICES

Certain functionalities of the Platform depend on Third-Party Services. LehLah does not control such services and makes no representations regarding their availability, functionality, security, or continued access. LehLah shall not be liable for any interruption, modification, limitation, data loss, or inaccuracy arising from changes to Third-Party Services, including API restrictions or policy changes. The Brand agrees to comply with all applicable third-party terms and conditions.

10. DATA PROTECTION AND PRIVACY

Each party shall comply with applicable data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, where applicable. The Brand shall process Creator Data only for the limited purposes permitted under these Terms and shall implement appropriate technical and organizational measures to prevent unauthorized access, disclosure, or misuse.

11. INTELLECTUAL PROPERTY

All intellectual property rights in and to the Platform, including its software, design, architecture, analytics systems, and underlying technology, are and shall remain the exclusive property of LehLah. The Brand is granted only a limited right to access and use the Platform in accordance with these Terms, and no other rights are granted or implied.

12. WARRANTIES AND DISCLAIMERS

The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. LehLah disclaims all warranties relating to accuracy, reliability, completeness, fitness for a particular purpose, uninterrupted availability, or error-free operation, as well as any warranties relating to Creator conduct, campaign performance, or commercial outcomes.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law, LehLah shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, goodwill, data, or business opportunities. LehLah's aggregate liability arising out of or in connection with these Terms shall not exceed the total fees paid by the Brand to LehLah during the three months immediately preceding the event giving rise to the claim.

14. INDEMNITY

The Brand shall indemnify, defend, and hold harmless LehLah and its affiliates, directors, officers, and employees from and against any claims, losses, damages, liabilities, or expenses arising out of or relating to the Brand's misuse of Creator Data, violation of applicable laws, disputes with Creators, product liability or fulfillment issues, infringement of intellectual property or other third-party rights, or breach of these Terms.

15. SUSPENSION AND TERMINATION

LehLah may suspend or terminate access to the Platform at any time in the event of a breach of these Terms, misuse of data or platform functionality, or where required for legal, regulatory, or security reasons. Upon termination, the Brand shall immediately cease use of the Platform and permanently delete all Creator Data in its possession unless retention is required by applicable law.

16. CONFIDENTIALITY

The Brand shall maintain the confidentiality of all non-public information obtained through the Platform, including Creator Data, analytics, and platform features, and shall not disclose such information to any third party except as permitted under these Terms or required by law.

17. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India. The courts at Mumbai, Maharashtra shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.

18. MODIFICATIONS

LehLah reserves the right to modify or update these Terms at any time. Continued use of the Platform following any such modification shall constitute acceptance of the revised Terms.